Doc Verifier Guide
Complete reference for the Doc Verifier (Ops) role — document review, compliance checks, and approval workflows.
Review Queue
Central queue of client documents awaiting verification.
Document Review Queue
The primary workspace for Doc Verifiers. All client documents submitted during the onboarding process appear here for review.
- •View pending documents organized by client
- •Access uploaded files: trade license, company profile, contracts, IDs
- •Check document validity, expiry dates, and completeness
- •Compare submitted information against official documents
- •View client details and lead submission context
- •Prioritize reviews based on submission date or urgency
Document Types Reviewed
The Doc Verifier reviews various document types submitted during client onboarding.
- •Trade License — Verify license number, validity, and permitted activities
- •Company Profile — Review business details and ownership structure
- •TRN Certificate — Verify Tax Registration Number for UAE VAT compliance
- •Contracts — Review service agreements and terms
- •ID Documents — Verify authorized signatory identification
- •LPO (Local Purchase Order) — Validate purchase orders from clients
Approvals & Rejections
Process documents through the approval pipeline.
Approving Documents
When documents pass verification, approve them to move the client forward in the onboarding pipeline.
- •Click Approve to mark the client's documents as verified
- •Add optional notes for the approval record
- •Approved clients become fully active in the system
- •Sales and Admin are notified of the approval
- •Approval is logged in the activity audit trail
Rejecting Documents
When documents fail verification, reject with a clear reason so Sales can address the issues.
- •Click Reject and provide a detailed rejection reason
- •Specify which documents need re-submission or correction
- •Rejected items are sent back to Sales for resolution
- •Sales can re-submit corrected documents for another review
- •Rejection history is maintained for compliance auditing
Approved Archive
View all previously approved client documents for reference and audit purposes.
- •Historical record of all approved verifications
- •Search and filter by client, date, or verifier
- •Access original documents and approval notes
Rejected Archive
View all previously rejected submissions with rejection reasons and re-submission history.
- •Track rejection patterns for compliance reporting
- •View re-submission history for each rejected item
- •Filter by rejection reason or client
Typical Doc Verifier Workflow
Check Review Queue
Open the Review Queue to see pending documents.
Open Client Documents
Click on a client to view all submitted documents.
Verify Each Document
Check validity, completeness, and authenticity of each file.
Approve or Reject
Approve if all documents pass, or reject with specific reasons.
Follow Up
Monitor re-submissions for previously rejected items.